To say I'm livid is an understatement. I was far to angry to write this properly yesterday, so I'm writing it now. Yesterday, in the middle of an open event, I was given a 10 day chat ban. Despite the fact that I'm open to have some banta with my friends, I tend to do that outside of SSO purely because of the chat ban. Therefore, I did not break their terms and conditions but I was banned anyway. I have read through them and I know that this is true. The thing the makes me angriest is the fact I cannot even update FR calendar or FR info for 10 days. That is 49 other people being affected by a ban which was given out unjustly because SSO are using a system that makes mistakes on paying customers. I have contacted support and they have replied (with a clearly copied and pasted reply that has been very rushed) and have not even bothered checking to see if my ban is valid or not. Despite saying on their website:
"We understand that this new system is not perfect and it is currently a work in progress. The system itself is learning every day, based on the behavior and actions of our players and on adjustments made by our team. All reports are investigated, so every report helps our team to improve the system in some way overall. If our team reviews your suspension and decides that our terms and conditions have not been violated, your suspension will be removed." Well, this isn't true because customer support isn't bothering to invest the situations. I have requested that they send me the chat logs, if they don't I will take it further because I paid for this feature, I'm not going to have it taken away without contravening any terms and conditions. Especially as in the mail back from support, they threatened taking away my account without me actually doing anything... I'm 99% sure there's some legal case happening outside of SSO right now which is why they have felt the need to do this but it's too much, it's too far and, at the end of the day, they are taking away PRODUCTS WHICH WE HAVE BOUGHT. Sometimes there's a reason but sometimes there is not. To say I'm livid is an understatement.
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Li Silentland
Hello!Welcome to my little space on the large internet where I can share my thoughts, views and fanfics! I am you 'normal' teenaged girl, who loves writing, gaming and horses. I've played Star Stable online since 1st June 2014 and I am currently a level 20 player on Cupcake Valley where I hang about with Frosty Roses and my 18 pixel horses! Disclaimer: All images and anything else to do with this blog are taken in the game Star Stable Online produced by Star Stable Entertainment AB. I have nothing to do with Star Stable and own none of their graphics. But I can tell you it is a great game and you should play it!
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